The Records Management Office serves the district by tracking all Tyler ISD records (administrative & campuses records) from their creation to their disposal. While maintaining Tyler ISD records, the staff researches the information and retrieves records for departments, schools, and the public as needed. Tyler ISD has adopted retention schedules provided for compliance by the Texas Library and Archives Commission, see Record Retention.
The Records Management Office handles all Public Information Requests, Student Records requests, Transcript Requests, as well as subpoenas and depositions by written questions (Court Orders, Subpoenas & DWQ's). Rosa Miranda Smith, Records Management Officer, is designated as Custodian of Records for all district and student records.
|Records Request Notice|
Please note that you must have some form of ID to obtain student records/transcripts. Both federal and state laws safeguard student records from unauthorized inspection or use and provide parents and eligible students certain rights of privacy. Before disclosing any personally identifiable information from a student’s records, the district must verify the identity of the person, including a parent or the student, requesting the information. In compliance with the Family Education Rights and Privacy Act (FERPA), Tyler ISD will not generally permit access to, or release of, educational records or personally identifiable information contained therein to any party without the written consent of a parent or legal guardian (for students under the age of 18) or the student/alumni (over the age of 18). There are no exceptions to this policy, you must be able to provide proof of identity and be a qualified requestor. See FERPA Notification and FERPA Access.
Transcripts can be requested online, in person (walk-in), or by mail. NOTE: No phone, email, or fax requests are accepted. Per Records Management procedures, requests will be processed within 2 to 5 business days of receipt. Due to the high volume of requests and vast amount of records this is not always possible. Technically, transcripts are educational records (Student Records Requests) and must be responded as outlined below. Current and previous year graduates can make their request to their campus Registrar. Any requestor wanting to pay by debit/credit card or check must place their request through the online system. A computer is available at the Records Management Office. Requests for high school transcripts (Academic Achievement Records) can be requested through our ONLINE Management System.
Student Records Requests
In compliance with law and district policy, upon request of a properly qualified individual, access to a student’s education record shall be granted within a reasonable period of time, not to exceed 45 days. 34 CFR 99.10
Public Information Requests
In compliance with the Texas Public Information Act, if the records cannot be produced within ten (10) business days, the Records Management Officer will notify the requestor in writing of the reasonable date and time when it will be available.